XDEFI Wallet
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πŸ”§ Troubleshooting
Troubleshooting

I've imported the seed phrase of a wallet from another provider into XDEFI Wallet
but my account balances are at 0, I have no assets in the "Owned" tab and the address(es) generated after the import are not the same. What is the problem?

There are two possibilities there :
1. You haven't imported the right seed phrase
2. You have imported the right seed phrase but the account(s) you have in your MetaMask wallet (for example) has/have been manually imported via private key(s) and are just not linked to your wallet's seedphrase & private key

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What if other wallet extensions keep popping up?

  • Go to the XDEFI Wallet
    Settings
  • Enable the Default wallet option
  • Refresh the visited web page
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The following message will appear :
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Solve connection issues

  • Make sure that your XDEFI Wallet extension is updated to the latest version.
In your web browser, click on :
Extensions (a puzzle piece icon)
β”œ Manage the extensions
β”œ XDEFI Wallet (here you can see your version)
β”œ Details (here you still can see your version)
β”œ Turn ON the developer mode (in the upper right corner)
β”œ Update
  • Make sure that your XDEFI Wallet extension is allowed on all websites.
In your web browser, click on :
Extensions (a puzzle piece icon)
β”œ Manage the extensions
β”œ XDEFI Wallet
β”œ Details (here you can see the permissions)
  • Make sure to enable the option "Prioritise XDEFI" in your XDEFI Wallet Settings
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  • Make sure to turn your injection options from disabled to enabled.
In your XDEFI Wallet, click on :
β”œ Settings
β”œ Security
β”œ dApps provider settings
  • Make sure to inject the right chain/network (Ethereum or the BSC or Polygon)
In your XDEFI Wallet, click on :
β”œ Settings
β”œ Security
β”œ dApps provider settings
OR
In your XDEFI Wallet, click on :
β”œ Connected
β”œ Injection (and choose the chain/network)
  • Make sure you are using the right network (Mainnet or Testnet)
In your XDEFI Wallet, click on :
β”œ Connected
β”œ Network (and choose between Mainnet & Tesnet)
  • Remove all the connections XDEFI Wallet <> dApps
In your XDEFI Wallet, click on :
β”œ Settings
β”œ Security
β”œ dApps permission management
β”œ Select All
β”œ Revoke access
  • Clear your web browser history : all data and on all periods
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  • Close and reopen your web browser
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  • Make sure that no VPN kill switch option blocks the connection (this option is active even if your VPN is disconnected)
Last modified 1d ago